Thank you for shopping with The Tidy Tack Room, operated by Flying Changes LLC. We take great care in preparing and shipping every order and want the process to be as smooth and transparent as possible.

By placing an order with us, you agree to the shipping terms outlined below.

1. Order Processing
Most orders are processed and dispatched within 3–5 business days after your order is confirmed.
Business days do not include weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please note that processing times may occasionally be extended during holidays, promotional periods, periods of unusually high order volume, or circumstances outside our reasonable control.

Processing time refers to the time required to prepare your order for shipment and is separate from the carrier's transit or delivery time.

2. Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout when applicable.

Any delivery date or transit time provided at checkout, in your shipping confirmation, or by the carrier is an estimate only and is not guaranteed by The Tidy Tack Room or Flying Changes LLC.

Once an order has been transferred to the shipping carrier, transit times are outside our direct control. Carrier delays do not constitute a failure by The Tidy Tack Room to fulfill an order.

3. Shipping Carriers & Fulfillment Locations

United States Orders
Orders within the United States are fulfilled from our U.S. operations and shipped using established carriers such as USPS, UPS, or FedEx, depending on the destination and most appropriate shipping service.

European Union Orders
Orders to customers within the European Union are fulfilled and shipped from our fulfillment location in the Netherlands.

EU orders may be shipped via PostNL, DHL, FedEx, or UPS, depending on the destination and the shipping service best suited to the order.

Because these orders are fulfilled from within the European Union, customers located within the EU are not receiving their order as a direct import from the United States.

4. Orders Crossing International Customs Borders: Duties, Taxes & Import Fees
Please read this section carefully before placing an order that will cross an international customs border.

Orders shipped across international customs borders may be subject to import duties, customs charges, VAT, brokerage fees, handling fees, local taxes, or other charges imposed by the destination country, customs authority, or shipping carrier.

Unless explicitly stated otherwise at checkout, these charges are NOT included in the product price or shipping cost paid to The Tidy Tack Room.

All import duties, VAT, customs charges, brokerage fees, taxes, and other fees assessed upon importation are the sole responsibility of the recipient/customer.

The Tidy Tack Room and Flying Changes LLC do not determine, control, or have the ability to waive charges imposed by foreign customs authorities, governments, or shipping carriers.

Customs requirements and import costs vary by country. Customers are responsible for understanding the import requirements and potential costs applicable to their destination before placing an order. If you are unsure what charges may apply, we recommend contacting your local customs authority before ordering.

Payment of shipping charges to The Tidy Tack Room does not mean that import duties, VAT, customs fees, brokerage charges, or other destination-country charges have been prepaid.

If customs authorities or the shipping carrier contact you requesting payment before delivery, those charges remain the customer's responsibility.

5. Refused, Unclaimed or Returned International Shipments
If an international shipment is refused, abandoned, left unclaimed, or returned because the recipient does not pay applicable duties, taxes, VAT, customs charges, brokerage fees, or other import-related charges, the customer remains responsible for those charges and for any costs associated with the return of the shipment.

If the merchandise is ultimately returned to us in its original, unused, and resalable condition, any refund for which the order is otherwise eligible will be processed in accordance with our Return & Refund Policy.

Original shipping charges, customs charges, duties, taxes, brokerage fees, return shipping costs, and other costs incurred as a result of the refused or unclaimed shipment are non-refundable and may be deducted from any refund due.

Refusing a shipment or declining to pay customs duties, import taxes, VAT, or other import-related charges does not constitute a cancellation of the order.

6. Customs Delays
International shipments may be held or delayed by customs authorities for inspection, clearance, documentation, or payment of applicable charges.

These processes are controlled by the destination country's customs authorities and are outside our control.

The Tidy Tack Room and Flying Changes LLC are not responsible for delays resulting from customs clearance, inspections, government processing, or a recipient's failure to promptly provide requested information, documentation, or payment of applicable import charges.

7. Carrier & Delivery Delays
Once your order has been transferred to the carrier, we cannot guarantee a specific delivery date.
We are not responsible for delays caused by shipping carriers, customs authorities, weather, natural disasters, transportation disruptions, strikes, incorrect delivery information, peak shipping periods, or other circumstances outside our reasonable control.

That said, if something appears to have gone wrong with your shipment, please contact us. We are happy to help investigate the issue and communicate with the carrier where appropriate.

8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.

If you notice an error after ordering, contact us immediately at info@tidytackroom.com. We will make every reasonable effort to update the address if the order has not yet shipped, but we cannot guarantee that changes can be made once processing has begun.

If an order is delayed, returned, misdelivered, or requires reshipment because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for any additional shipping or carrier charges incurred.

9. Lost or Damaged Packages
If your order arrives visibly damaged, please photograph the shipping carton, shipping label, packaging materials, and damaged product before disposing of any packaging.

Please contact us at info@tidytackroom.com within 5 days of delivery and include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the exterior shipping carton and shipping label

• Photographs of the interior packaging, where applicable
   

We will review the issue and, where appropriate, work with the shipping carrier to investigate the damage and determine the appropriate resolution.

If tracking indicates that a package may have been lost in transit, please contact us so we can assist with a carrier investigation.

10. Tracking & Delivery
When tracking is available, tracking information will be provided after your order ships.
Carrier tracking information may occasionally take time to update after a shipping label is created or a package enters the carrier's network.

Customers are responsible for monitoring tracking information and responding promptly to carrier or customs communications regarding delivery, customs clearance, duties, taxes, documentation, or other requirements.

11. Returns & Return Shipping
Shipping and delivery matters are separate from eligibility for a return.

Eligible returns must be initiated within 14 days of receiving your order and must comply with the requirements of our Return & Refund Policy.

Unless required otherwise by applicable law:

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping costs.

• Products must be returned unused and in their original condition.

• Customers should contact us before sending a return so we can provide the appropriate return instructions.

• Any customs charges, duties, taxes, brokerage fees, or other costs associated with a return are the responsibility of the customer and may be deducted from any refund if charged to us.
   

Please do not send a return without first contacting us at info@tidytackroom.com.

12. Questions
We want your order to reach you safely and smoothly. If you have questions about your shipment, please contact us at:
The Tidy Tack Room
Operated by Flying Changes LLC
Email: info@tidytackroom.com
We are happy to assist with questions regarding your order or shipment. However, please understand that we cannot estimate, waive, reimburse, or assume responsibility for import duties, VAT, customs fees, brokerage charges, or taxes imposed by your destination country or shipping carrier.

​

Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.